In 2004 HDI, an international organization for technical support professionals, introduced the Analyst of the Year award. Each year, HDI works with their local chapters around the globe to identify the industry's top first-level support analyst. Individuals who are nominated at the local chapter level compete with their peers locally, regionally, and globally for this prestigious award.
Intuitively, many people think of senior living as a somewhat traditional and tech adverse industry. With the focus so squarely on giving care in perpetuity to patients that need consistent hands-on attention, the core mission of senior living is understandably seen as a very traditional hands-on concept. But in reality, the complex needs of patients receiving these services are actually the perfect environment for many of our most recent innovations from hardware devices to software to services.
The need for senior living facilities cannot be denied, as the population of the US is increasingly aging. As reported by the U.S. CENSUS BUREAU, there will be almost 83.7 million US people aged over 65 in 2050. Along the same lines, the reported 65th birthday of the average baby boomer in 2011 further emphasizes the implications of senior living, as the individuals of this age group will be over 85 years by 2050. Accordingly, senior living providers must be proficient in delivering quality care, which ultimately means being technologically aligned.
Data analytics, executive dashboards, business intelligence (BI) – these are all terms used in today’s business environment, but can mean many different things depending on who you talk to. The most important definition is what it means to you and your organization in order to help you track key metrics. To build the most effective tool, you must determine the intended audience, your key metrics, which data to gather and the tool selection or creation.
In healthcare, transparency refers to the availability of information about the quality and cost of healthcare, allowing consumers to choose a healthcare provider based on value. Increasingly, consumers are taking an active role in directing their own healthcare. Increased transparency is a theme of healthcare reform, and changes are on the horizon for senior living providers.
